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Privacy Policy

Use of Personal Information & Data

Effective date: June 08, 2019 

Hope Church Kuching ("us", "we", or "our") operates the Hope Church Kuching website (hereinafter referred to as the "Service").

This Privacy Policy serves to inform all interested persons of our policies regarding the collection, use and disclosure of personal data when you use our Service and the choices you have associated with that data.

Our main objective in the collection of your data is to use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

  • Hope Church Kuching

Hope Church Kuching is referred to as Persatuan Penganut Kristian Pengharapan Kuching, our legal entity.

  • Service

Service means the Hope Church Kuching website and the Hope Church Kuching mobile application operated by Hope Church Kuching.

  • Personal Data

Personal Data means any information about a specific living individual who can be identified from that data (or from other information either in our possession or likely to come into our possession).

  • Usage Data

Usage Data is data collected automatically or produced either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

  • Cookies

Cookies are small files stored on your device (computer or mobile device) that may be utilized to recognise you and keep track of your preferences.

Information Collection & Use

We collect several different types of information for various valid and legitimate purposes to provide and improve our Service to you.

Types of Data Collected


Personal Data is collected each time you are in contact with us, for example, when you:​​

  • visit the website;

  • make a donation to the local church;

  • register for a conference or a local church event;

  • volunteer at the local church;

  • provide your contact details, in writing or orally, to the local church staff or volunteers;

  • purchase goods or services from Hope Church Kuching, through the website, or directly from the local church and when you provide credit or debit card/ bank account details;

  • participate in other local church activities e.g. Groups;

  • contact us by means such as email, text, letter, telephone;

  • have face to face meetings with staff and volunteers;

  • access social media platforms such as Facebook, YouTube, WhatsApp, Twitter, Instagram;

  • register with and grant Hope Church Kuching permission to provide the local church with access to your personal data and give consent to be contacted by Hope Church Kuching.

  • While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data").

Personally identifiable information may include, but is not limited to:

  • Email address

  • First Name and Last Name

  • Date of Birth

  • Personal Identification Numbers (National Identity Card/Passport)

  • Marital Status

  • Gender

  • Phone number

  • Email Address

  • Address, Town/City, State, Postal code

  • Country


  • We may use your Personal Data to contact you with the distribution of newsletters, marketing or promotional materials and other information that may be of interest to you.

You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send or by contacting us.


  • We may also collect information that your browser sends whenever you visit our Service or when you access the Service by or through a mobile device ("Usage Data").

  • This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

  • When you access the Service with a mobile device, this Usage Data may include
information such as the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data.


  • We use cookies and similar tracking technologies to track the activity on our Service and we hold certain information.

  • Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags and scripts to collect and track information and to improve and analyse our Service.

  • You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.


Examples of Cookies we use:

  • Session Cookies: We use Session Cookies to operate our Service.

  • Preference Cookies: We use Preference Cookies to remember your preferences and various settings.​

Security Cookies: We use Security Cookies for security purposes.

Use of Data
  • Hope Church Kuching uses the collected data for various valid and legitimate purposes:

  • keeping you informed as to Hope Church’s services, activities, events, resources and conferences; 

  • to promote the interests of Hope Church, its Christian mission and its charitable objects;

  • to manage employees and volunteers;

to establish and maintain your involvement with us, events you have attended, what areas and activities of the local church you have supported, record and acknowledge any donation, to provide the products or services you have requested;

  • to answer an inquiry or request for further information or complaint about us, our services, activities and events;

  • to register you for events, conferences and provide the services requested;

  • to carry out analysis and market research and improve our website and communications, 
to assist the local church to provide services and products more valuable to those involved in Hope Church Kuching;

to improve our ability to assist the local church attendees and the wider community;

  • to assist Hope Church Kuching and associated Hope Churches with management and administrative purposes.

Sharing of Personal Data

In the course of its daily operations and obligations, Hope Church Kuching may share personal data with the following third parties in the following ways:

  • With representatives of Hope Church Kuching main church body, our governing administrative body (Hope International Ministries) and our NGO partners (Hope Place Kuching).

  • For statistics gathering, our website and other platforms will capture limited visitor data (such as IP addresses and origin geography) when these are visited

  • For reporting and compliance purposes to our government body or co-financing institutions, reporting will contain statistical measurements and assessments of our Hope Church Kuching seminars and conferences, events, training opportunities, though a vast majority of the data contained in such reports will be anonymised.

  • For promotional purposes we may publish testimonials and/or quotes from participants of our seminars and conferences, events, training opportunities in, for example, our publications and on our website and social media sites – we separately asks such participants for permission to do so

  • In limited cases, where arranging transportation, accommodation, catering or other services that require it, Hope Church Kuching may share your personal data to facilitate the needed services associated with attending our events

  • During obligated financial audits, your personal data may be processed by duly authorised auditors
Where necessary and required by law, governmental authorities, Hope Church Kuching will share personal data with investigators, police forces or other law enforcement officials in required situations.

Transfer of Data
  • Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your city, state,  country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

  • If you are located outside Malaysia and choose to provide information to us, please note that we will transfer the data, including Personal Data, to Malaysia and will process the information there. Malaysia is the home country of our operating system.

  • Your consent to this Privacy Policy followed by your submission of such information represents your agreement to such transfer(s).

  • Hope Church Kuching will take all the reasonable steps necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure of Data
Disclosure for Law Enforcement  

Under certain circumstances, Hope Church Kuching may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Legal Requirements

Hope Church Kuching may disclose your Personal Data in the good faith belief that such action is necessary to:

  • To comply with a legal obligation

  • To protect and defend the rights or property of Hope Church Kuching

  • To prevent or investigate possible wrongdoing in connection with the Service

  • To protect the personal safety of users of the Service or the public

  • To protect against legal liability

Security of Data

The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Service Providers

We may employ third party companies and individuals to facilitate our Service ("Service Providers"), provide the Service on our behalf, perform Service-related services or assist us in analysing how our Service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.


We may use third-party Service Providers to monitor and analyse the use of our Service. 



  • Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualise and personalise the ads of its own advertising network.

  • For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: <>

Links to Other Sites

Our Service may contain links to other sites that are not operated by us. If you click a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Minor's Privacy

Our Service does not address anyone under the age of 18 ("Minors"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Minor/Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental/guardian consent, we will forthwith take steps to remove that information from our servers.

Changes to this Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page –

Right to Request

You have the right to:

  • Request access to your personal data. This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

  • Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

  • Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it, where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local laws. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

  • Should you find any inaccurate data about you stored in our database, would like some data updated, have your data deleted or have any other general queries about protecting and safeguarding your data, please contact us as indicated below.

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at

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